Incorrect Item Received
Contact JakShield as soon as possible if the product delivered is different from the item confirmed in your order.
Back to StoreContact JakShield Technologies
JakShield Store Policy
Returns & Refunds
We want every customer to receive the correct security equipment in good condition. This page explains how JakShield handles return requests, replacements and refunds.
Important Before You Buy
Confirm Your Product Before Installation
Security systems often require installation, configuration and testing. Please confirm that the product is correct and in good condition before installation or use. Once equipment has been installed, configured, activated or used, it may not be eligible for return except where JakShield confirms a genuine product fault or delivery error.
Eligible Return Requests
When JakShield Can Assist
All return requests are reviewed by our team before approval.
Item Damaged Before Delivery
Report visible damage or missing items immediately after receiving your order so our team can assess the issue.
Unused Product in Original Condition
Eligible products must be unused, complete and returned with original packaging, accessories and proof of purchase.
Items That Cannot Normally Be Returned
To Keep Every Customer Protected
Products that have been installed, configured, activated or used.
Security equipment damaged after delivery through misuse, power issues or improper handling.
Items returned without original accessories, packaging or proof of purchase.
Special-order products sourced specifically at a customer’s request.
Products with physical damage caused after collection or delivery.
Installation service charges
Installation and labour charges are normally not refundable once a service has been completed, except where JakShield confirms that there was an issue caused directly by our installation work.
How to Request Help
Return & Refund Process
Step 01
Contact JakShield
Send us your order number, phone number, product name and clear pictures or videos of the issue.
Step 02
Product Assessment
Our team will review the request and may inspect the product before confirming the next step.
Step 03
Replacement or Refund Decision
Where a request is approved, JakShield will confirm whether a replacement, store credit or refund is appropriate.
Refund Method
When a refund is approved, JakShield will discuss the appropriate method with the customer. Depending on the order and payment method, this may include a replacement item, store credit or a refund through an agreed payment channel.
Product Warranty Support
Some products may include manufacturer or supplier warranty support. Warranty terms can differ by product, so contact JakShield with your proof of purchase and product details for assessment.
Need Help With a Product?
Contact JakShield Before Returning Anything
Send your order details, product name and pictures of the issue. Our team will guide you through the correct next step.